Who we are
PCH Dent Repair, Inc. is a mobile paintless dent repair business owned and run by Igor Lumertz, based in Oceanside, California and serving San Diego and Orange County. You can reach us at (760) 522-3101 or pchdentrepair@gmail.com.
What we collect
When you send a quote request, we receive what you enter in the form:
- your name and phone number;
- your email address, if you provide it;
- your city or ZIP code;
- your vehicle’s year, make and model, the service you’re asking about and your description of the damage;
- any photos you attach. Photos are resized in your browser before they are sent;
- whether you’d like reminders and offers from us later, if you tick that box.
If you call, text or email us directly, we receive whatever you share in that conversation.
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages requested. This is used to run and protect the website.
How we use it
- To reply to your request, prepare a quote and arrange your repair.
- To contact you about that request or a repair you’ve booked.
- To keep basic business records.
- If you attach photos, to prepare a rough price estimate with an AI tool. You may see it on screen right after sending; it’s a guide only. Igor reviews every request and confirms the final price himself, and the AI doesn’t make decisions about you or your repair.
- To keep the website working and protect it from spam and abuse.
- If you ticked the box on the form or asked us to, to send you occasional reminders and offers by text or email, for example when your lease is ending.
We do not sell your information or share it for other companies’ advertising. We only send reminders and offers if you’ve agreed to receive them. You can stop them at any time by replying STOP to a text or using the unsubscribe link in an email.
With your permission, we may photograph or film your repair and use the photos or video to show our work, for example on this website or social media, and as case studies. We always ask first.
Who processes it for us
Quote requests are seen only by the owner, Igor Lumertz. We use a small number of service providers to run the website and deliver your request. They handle your information on our behalf:
- Vercel hosts the website, processes the quote form and provides our visitor statistics.
- Resend delivers your quote request to our inbox by email.
- Google provides the email account where requests are received (Gmail).
- Anthropic (the Claude AI model, reached through Vercel’s AI Gateway) looks at your photos and description to prepare the estimate. Under their business terms, this data isn’t used to train their AI models.
- Neon stores a record of each draft estimate: the vehicle, service, your description and the AI’s draft. It doesn’t store your name, contact details or photos.
We may also disclose information if required by law, or to protect our rights or the safety of others.
Cookies and analytics
This website does not use cookies or advertising trackers. We use Vercel Web Analytics to count page visits and clicks on buttons such as “call” or “request a quote”, so we can see which pages are useful. It does not set cookies, does not identify you and does not follow you across other websites, and we only see the totals. Links to Google reviews or other websites are governed by those sites’ own policies.
Some browsers offer a “Do Not Track” setting. Because we don’t track visitors across websites, there is nothing for that setting to switch off.
How long we keep it
We keep quote requests and related messages for as long as we need them to respond, carry out any repair and keep reasonable business records. Requests that don’t lead to a repair are deleted within 12 months, and draft estimate records are deleted automatically after 12 months. You can ask us to delete your information sooner.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us by phone or at pchdentrepair@gmail.com. We may need to confirm your identity first, and we may keep information we are required to keep by law.
Security
The website uses an encrypted (HTTPS) connection, and only the owner can see quote requests. No method of sending or storing information is completely secure, so please don’t send sensitive information such as payment card or government ID numbers through the form.
Children
This website is for vehicle owners and is not directed at children under 13. We do not knowingly collect information from children.
Changes
If we change this policy, we will update it on this page and change the effective date above.